Shipping policy

Any order placed is shipped within 3 days, excluding Saturday, Sunday and holidays.

The delivery times are only given for information and indicative, these depending in particular on the availability of providers ofMelahuac. Delivery delays cannot give rise to any penalty or compensation or motivate the cancellation of the order.

The customer has the choice between several delivery methods: Colissimo or Relay Point.

However, if a month after the indicative delivery date, the goods have not been delivered, for any other cause than a case of force majeure, the sale may then be automatically resolved at the request of one or the other party, by registered mail with acknowledgment of receipt.

The customer has the choice between several delivery methods: Colissimo or Relay Point, whose costs and deadlines vary. The shipping costs are offered from € 45 spent for delivery in the DOM TOM and in Europe.

The transfer of risks to goods sold byMelahuac is carried out at the delivery of goods to the carrier or at the exit of our premises.

As a result, the goods travel to the risk of the buyer, to whom it belongs, in the event of damage, loss or missing, to make any reserve or to exercise any recourse to responsible transporters, in accordance with 'Article L.133-3 of the Commercial Code (Note: not applicable to international transport).

For international shipments, customs fees are specific to each country and depend on the amount of your order. When costs apply, they are at your expense.