Delivery and returns

All orders placed are shipped within 3 days, excluding Saturday, Sunday and public holidays.

Delivery times are given for informational and indicative purposes only, these depending in particular on the availability of MELAHUAC service providers. Delays in deliveries cannot give rise to any penalty or compensation, nor justify the cancellation of the order.

The Customer has the choice between several delivery methods: Colissimo or Point Relais.

However, if one month after the indicative delivery date, the goods have not been delivered, for any reason other than a case of force majeure, the sale may then be canceled automatically at the request of one or the other party, by registered mail with acknowledgment of receipt.

The Customer has the choice between several delivery methods: Colissimo or Point Relais, the costs and delivery times of which vary. Shipping costs are free from 45€ spent for delivery in the French Overseas Territories and Europe.

The transfer of risks on the goods sold by MELAHUAC takes place upon delivery of the goods to the carrier or upon leaving our premises.

As a result, the goods travel at the risk of the buyer, who is responsible, in the event of damage, loss or shortage, of making any reservations or exercising any recourse to the responsible carriers, in accordance with the Article L.133-3 of the Commercial Code (Note: not applicable to international transport).

For international shipments, customs fees are specific to each country and depend on the amount of your order. Where fees apply, they are your responsibility.

Complaints regarding the non-conformity of the goods delivered to the goods ordered must be made by registered letter with acknowledgment of receipt or letter delivered by hand against discharge, regardless of the seller's failure.

The consumer has a right of return of fourteen days from receipt of his order to return any item that does not suit him and request an exchange or refund with the exception of return costs which remain his responsibility. The products to be returned must be in their original condition and ready to be marketed again.

In accordance with article L.121-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons hygiene or health protection. This exception only applies to sealed cosmetic products.

Any goods returned to MELAHUAC in contradiction with article L.121-28 of the Consumer Code will be returned to the Customer at the Customer's expense without the Customer being able to demand anything. Any exception must be exclusively justified and confirmed by MELAHUAC. Any refund must be made after our customer service, and in the event of withdrawal, MELAHUAC will refund all payments received according to the payment method used. The refund will be effective once the order to be returned is validated by MELAHUAC.