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Terms and conditions

This melahuac-cosmetics.com site is published by the company MELAHUAC SAS with a capital of 2,000 euros, the registered office of which is 11 rue Pixérécourt, 75020 under the number 8939798071 (NAF code 2042Z).

The general conditions of sale described below detail the rights and obligations of MELAHUAC and its client in connection with the sale of the following goods (or services):

ARTICLE 1: General framework, acceptance and scope

Any order for goods on our website or in a partner store implies unreserved acceptance by the buyer and full and complete acceptance of these general conditions of sale which prevail over any other document of the buyer, except for negotiation of conditions between the parts.

Buyer capacity
The Customer who purchases on the site declares to be legally capable of committing to these general conditions of sale.

Price and presentation of articles

All prices presented on the site are inclusive of all taxes. The prices of the products are indicated in euros. MELAHUAC reserves the right to modify its prices without notice and the prices applied to the Customer correspond to those displayed on the site at the time of his order. The goods remain the full property of MELAHUAC until receipt of the total amount due paid by the Customer.

ARTICLE 2: Order taking

2.1: Order validation

Any order, to be valid, must be made on the website and confirmed by the payment of the basket on the site, by the customer. The basket, serving as an order form until it is validated, will specify the references of the goods ordered, their nature, quantity, delivery time and terms of payment. MELAHUAC undertakes to honor orders received, only within the limits of available stocks.

2.2: Order refusal

MELAHUAC reserves the right to refuse an order if the customer already has a dispute with MELAHUAC, or if orders placed remain unpaid, or if the country of destination is not one of the countries to which MELAHUAC can send products (outside the European Union ).

ARTICLE 3: Delivery

3.1: Delivery times

All orders placed are shipped within 3 days, excluding Saturdays, Sundays and public holidays.

Delivery times are given for informational and indicative purposes only, they depend in particular on the availability of MELAHUAC providers. Delays in deliveries cannot give rise to any penalty or compensation, nor to justify the cancellation of the order.

The Customer has the choice between several delivery methods: Colissimo or Point Relais.

However, if one month after the indicative delivery date, the goods have not been delivered, for any reason other than a case of force majeure, the sale may then be automatically terminated at the request of one or more the other party, by registered mail with acknowledgment of receipt.

3.2: DOM-TOM and international delivery

All orders placed are shipped within 3 days, excluding Saturdays, Sundays and public holidays.

The Customer has the choice between several delivery methods: Colissimo or Point Relais, the costs and times of which vary. Shipping costs are free from € 45 spent for delivery in the French overseas departments and territories and in Europe.

3.3: Risks

The transfer of risks on goods sold by MELAHUAC takes place when the goods are handed over to the carrier or when they leave our premises.

As a result, the goods travel at the risk and peril of the buyer, to whom it belongs, in the event of damage, loss or missing items, to make any reservations or to exercise any recourse with the responsible carriers, in accordance with the Article L.133-3 of the Commercial Code (Note: not applicable to international transport).

3.4: Complaints upon receipt

Complaints about the non-conformity of the goods delivered to the goods ordered must be made by registered letter with acknowledgment of receipt or letter delivered by hand against discharge, regardless of the seller's breach.

ARTICLE 4: Return of goods

The consumer has a right of return of fourteen days from receipt of his order to return any item that does not suit him and request an exchange or refund with the exception of the return costs which remain his responsibility. The products to be returned must be in their original was and ready to be marketed again.

In accordance with article L.121-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons hygiene or health protection. This exception only applies to sealed cosmetics.

All returned to MELAHUAC in contradiction with article L.121-28 of the C